Breakdown Coordinator
Location: Newark , NJ.
Positions (1)
Shift 1st. 8:00am - 5:00pm
Pay Rate: $20.00 to $22.00
About the job
Job Summary:
This position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost effective decisions to facilitate quick repairs to maximize equipment utilization.
Job Description: Key Responsibilities:
• Assist company drivers with vehicle repairs, tires, and repair instructions by promptly answering incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.
• Provide follow up to ensure problems have been handled in a timely manner.
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.
Qualifications: Minimum Qualifications:
• High school diploma or GED equivalent.
• Up to 1 year of related experience and/or training OR equivalent combination of education and experience.
Preferred Qualifications:
• Automotive and/or diesel mechanic knowledge.
• Ability to communicate (written and verbal) effectively.
• Ability to establish and maintain effective relationships with personnel, customers, and vendors.
• Ability to exercise discretion.
• Ability to make time-sensitive decisions.
• Ability to manage multiple priorities.
• Ability to multitask.
• Ability to work both independently and as part of a team.
• Basic deductive reasoning skills.
• Customer Service skills.
• Decision making skills.
• Experience with collecting/documenting information.
• Experience working in a fast-paced environment.
• Interest in learning new technologies.
• Proficient active listening skills.
• Proficient time management skills.
• Solution-oriented.
Education: GED (Required), High School (Required)
Work Experience: Transportation/Logistics/Maintenance/Vehicle Repair
• Weekly pay
• Full Benefits: Dental, Health and Vision
• Vacation pay
• Paid sick days
• Holiday pay
• 401K Plan
About us.
We are a family owned and operated logistics company since 1960 and proudly serve some of the country’s largest retailers and consumer brands. Our work hard, play hard approach is perfect for people who want to do important work and aren’t afraid of a challenge.