Customer Service Representative

LAUNCH Technical Workforce Solutions is seeking a Customer Service Representative for an opportunity in Menomonee Falls, Wisconisn.

Job Duties and Responsibilities:

• Candidate will be collaborating with customers on repair orders, warranty claims, and tracking the repairs through the shop.
• Supports Program Management’s administrative tasks and perform day to day customer service in support of on-going programs while improving overall customer relationships for assigned accounts.
• Responds to customer requests and questions regarding technical, large, or complex service, products and accounts and ensure customers receive appropriate program reports which are required contractually.
• Analyzes and rectifies customer concerns using established procedures.
• Use computer to access and/or update customer records.
• Responsible for data entry of Purchase, Repair and Service Orders into company ERP and for maintaining an Excel database containing engineering and customer part numbers and coordinate input and data from multiple sources.
• Formally acknowledge all Purchase, Repair and Service Orders from assigned accounts and oversee status of orders for assigned accounts.
• Maintain and grow current business relationships with assigned accounts.
• Requisitions replacement parts and supplies.
• Represent the Company in the administration of new contracts, changes or amendments and provide assigned customers with order information and status reports as needed. Maintaining excellent customer relations, service, and support. Full and clear communication with customers always is a MUST.
• Participate in and support Customer Team meetings as required and support team roles by augmenting capacity in these areas as dictated by the day-to-day operational business need.
• Initiate and implement new ideas, reporting process, and way of constant improvements throughout the process.
• Maintain an accurate and organized filing system on all programs and contracted customer reports.
• Present new ideas and implementation plans.
• Upon completion of each order, generate invoices immediately.
• Always maintain cheerful outlook with Regent team as well as customers.
• Must be able to manage pressure and maintain a cheerful outlook.
• Arrange and coordinate conference calls and meetings.
• Coordinate and manage mass mailing campaigns including company press releases and assist with printing and organization of customer presentations and proposals.

Qualifications and requirements:

• Must have customer service background/mentality.
• Must have solid email/phone skills
• High school diploma or equivalent.
• Two years of experience in a customer service role.
• Manufacturing experience is preferred.
• Aerospace experience a plus
• Ability to communicate effectively in a professional manner both verbally and in writing.
• Effective time management and organizational skills and possess ability to prioritize multiple tasks
• Microsoft Office experience with Intermediate skill level in Excel, basic knowledge in use of Outlook and Word
• Data Entry skills
• Knowledge of basic mathematics
• Ability to interact with a team of coworkers and customer contact skills
• Able to read and comprehend documentation written in the English language.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights. ?