Service Scheduling Coordinator
LAUNCH Technical Workforce Solutions is seeking a Service Scheduling Coordinator for an opportunity in Belleville, Illinois.
Job Duties and Responsibilities:
is seeking a Service Scheduling Coordinator to help partner customer requests for service with field personal. This Coordinator will be responsible for customer resolution, scheduling coordination, proactive scheduling (outbound), and escalation support. A successful candidate needs to be able to adapt in a high paced environment and work with different level of customer requests while balancing the coordination of different field service technicians.
- Act as a communication liaison between Customer and Service Technicians
- Partner with Field Service Managers as well as Management for Customer Escalations
- Drive Scheduling effectiveness utilizing Field Service Lightening (FSL) to enable Field Service team (CSEs) delivery of service in a timely manner to meet or exceed customer expectations and SLAs
- Monitor Phone Queue to minimize customer wait times and drive to quick customer resolution
- Daily Phone Queue and Service Level Agreements in Customer Answering and Wait Times
- Install Scheduling/Proactive Service Scheduling
- Month End Reporting, KPIs.
Qualifications and requirements:
- PC Skills (Microsoft Office)
- Very good understanding of service scheduling
- Hands-on experience with customer interactions, driving higher customer satisfaction
- Strong communication skills and attention to details
- Strong problem-solving skills
- FSL experience, preferred
- Self-starter attitude and ability to exercise sound judgement to solve difficult problems without direct supervision
- Ability to work cross functionally
- Must be willing to perform other functions and duties as assigned by managers and supervisors.
- Must be willing to work any shift.
- Must be willing to work overtime (as requested).
- High school diploma or equivalent required.
- Must have reliable transportation to and from the job site.
- Must pass pre-employment drug screen and background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.
If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights.