Customer Service Representative

LAUNCH Technical Workforce Solutions is seeking a Buyer for an opportunity in Atlanta, GA.

Job Duties and Responsibilities: 

The Customer Service Representative position is responsible for providing quality and efficient customer service to customers through the daily management of assigned accounts.

• Managing assigned customer Accounts – to include all quoting functions within ERP system.
• Effectively report program status through Program Reviews, Weekly Status Reports, and maintenance of appropriate daily metrics to ensure progress is being accomplished toward accounts objectives.
• Participation in operational meetings with internal and external customers and other business units.
• Ensure that all commitments with customers are kept confidential.
• Identify and anticipate potential issues that may affect the profitability of the accounts. Lead and define action plan together with a cross-functional team to resolve the issues.
• Daily monitoring of assigned accounts.
• Monitor cost, including but not limited to: Parts, labor, Exchanges, Outsource, BER, O&A, etc.
• Developing a solid and trusting relationship between major key clients and company.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Communicate between key clients and internal department Director, Manager and Lead.
• Working with sales team, logistics, managers, and team members from other departments to ensure the highest quality of services and all client needs met.
  Works as a liaison between the customer and the repair management to constantly improve customer satisfaction and company performances.
• Collaborating within team to maximize profit by up-selling or cross-selling functions.
• Researching, Planning, and presenting reports on the account performance and quarterly initiatives to share with Internal Team Members.
• Meeting all client needs and deliverables according to proposed timelines
• Consistently analyzing client data to ensure GTA’s and Contractual agreements are followed
• Expanding relationships with clients.
• Maintaining profit margin measures within assigned accounts.
• Suggesting methods to improve area operations, efficiency, and service to both internal and external customers.

Qualifications and requirements: 

• Works well within team environment
• Ability to lead special or ongoing projects that are important to area/process improvement.
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• 2-5 years of experience in the aviation MRO industry, key account management, customer support or of 5 years in MRO support related position.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Exceptional customer service and presentation skills, with excellent written and oral communication.
• Must be fluent in English
• Must have above average computer, data, and sales analysis skills, especially with Microsoft Excel.
• Knowledge of Quantum ERP a plus.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Ability to work flexible schedule
• Be available to travel if required
• Must have reliable transportation to and from the job site.
• Must pass pre-employment drug screen and background check. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Why Choose LAUNCH?

A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.

LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.

If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights.