SUMMARY
The Repair CSR is responsible for processing orders, quotations, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Additionally, the Repair Administrator will answer some technical questions related to the product, provide service and information to customers on new and legacy product and repairs and administer a volume of repair orders from receiving to closing.
DUTIES AND RESPONSIBILITIES
DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Requests lead time, cost, evaluation of work done by the Repair Shop and data to build the quote for non-priced materials or service and prepares and submits quotes to customer
- Prepares, enters and follows-up orders to ensure good customer relations by meeting specified delivery dates
- Receives, reviews, creates, and acknowledges customer purchase orders
- Reviews orders prior to entering into system for correct pricing, order number and part number or description to ensure that all data entered are correct
- Follows up on orders to inform customers when shipment happened
- Conducts necessary customer contact and correspondence in a manner to establish and maintain optimum relations.
- Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company
- Supports Returned Material Authorization (RMA) Process
- Responds to the customer via phone, fax, email, or in person the same day or not later than within the same business day of receiving their communication, i.e., request for quote, customer order, status of order, change request, etc.
- Constantly monitors the backlog and pro-actively inform customers, with phone calls, of recovery plan and promise date of shipment. Written communication should follow after the phone call.
- Prepares established or special customer status reports to management
- Monitors and resolves customer owned units in quarantine
QUALIFICATION REQUIREMENTS
- a) Knowledge and Skills
- Technical aptitude
- Advance knowledge of repair order process
- Ability to work independently and make daily operational decisions with respect to repair order activity
- Knowledge of computers
- Dealing with people in a team environment
- b) Competencies
- Project Management
- Communication Proficiency
- Technical Capacity
- Business Acumen
- Initiative
- Problem Solving/Analysis
- Decision Making
- c) Education and/or Experience
- Requires a high school diploma or equivalent and 2 years of experience in the field or in a related area
- d) Communication Skills
- Good oral and written communication skills essential for interaction with both internal and external customers.
- e) Physical Demands
- This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our Minimum Essential Coverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards.
If you’re ready to LAUNCH your career, you've found an employer that can take you to new heights.