Service Writer

Ft Lauderdale, FL

Shift: Monday - Friday 3:30pm - Midnight

Pay: $15-$17 per hour depending on experience

Service Writer Duties and Responsibilities:

• Ensures the efficient operation of and control of work requests, and supports the maintenance activities of the location.
• Directly interacts with other departments and the client.
• Provides customer satisfaction through clerical shop and telephone support.
• Opens work request immediately upon receipt, and closes work request immediately upon completion of quality inspection.
• Runs and reviews AQR reports, board check reports, open work order reports, and any reports as needed for the location to insure workflow through the shop.
• Reviews DVCR (Customer Write Up forms) and takes appropriate action, as required.
• Answers telephone for shop lines and schedules repair appointments.
• Communicates with customer and user departments with updates to the status of the unit being serviced.
• Maintains a log of this communication.
• Maintains vehicle information files.
• Takes road call information, communicates with Lead Technician, Shop Supervisor, or General Manager to dispatch mechanic or outside service. 
• Contacts outside vendors to arrange mechanical repairs, using the information given.
• Arranges pick-up of outside repairs.
• Perform any other duties as assigned. 

Service Writer Qualifications and Requirements:

• High School diploma or equivalent
• 2 years in a similar position preferred
• Strong typing and data entry skills required
• Computer literate with an advanced working knowledge of Microsoft Excel/Word, email, and database applications
• General knowledge of the principles, techniques and practices of servicing and repairing vehicles and equipment.
• Knowledge of the use and operation of tools and machinery used in vehicle and equipment repair work.
• Understands the hazards and safety precautions of the trade.
• Excellent verbal and written communication skills
• Must have a valid driver’s license.
• Must regularly lift and/or move up to 5 pounds and occasionally lift and/or move more than 25 pounds.
• Work is performed with exposure to noise, chemicals, noxious odors, gases, poor ventilation, inclement weather, dirt, grease, dust, and machinery with moving parts requiring use of protective devices.
• Must be able to pass DOT Physical
• Must be able to pass CRIM & DMV Checks
• Must be able to pass FMCSA DOT Drug Screen
• Must be able to pass EMP Check EDU Check