Job Summary:

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

Pay: $14-$22 per hour, depending on experience 

Shift: 1st M-F 8AM-5PM

Job Duties and Responsibilities:

• Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
• Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
• Follow up on calls and email, fax or mail copies of invoices as required
• Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
• Perform credit evaluations for new or renewal business to determine credit worthiness
• Process credit card payments on accounts and resolve questions and issues on accounts
• Assist the sales department in account set up by setting credit limits and terms
• Run daily reports -- credit hold report, credit balance report and aging reports
• Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Complete the weekly top 30 aging account report to the company CFO and others required
• Run Aging reports and update notes in system regarding status of payment on accounts.
• Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required.
• Provide back up for customer service, Accounts Receivable Clerk as necessary
• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate. 
• Any additional job duties that may be assigned by the Supervisor.

Qualifications and Requirements:

• WORK ENVIRONMENT: Normal setting for this job is: office setting.
• Must be able to pass Drug Screen (5 Panel Non DOT)
• Must have valid DL
• CDL - strongly preferred
• Must be able to pass CRIM check
• Must able to pass DMV/MVR Check